What if I told you there were three tricks that a guest services team could adopt this Sunday that would completely change your church atmosphere? These are not silver bullets because those do not exist in ministry or anywhere else. These might be three smaller, bronze bullets though. These ideas will cost you nothing, take no time from your work week, and need no preparation from staff or volunteers.
1. Learn one new name a week. Whether it is the guy that has been coming for years you have never met (and now that would be awkward), or a guest you know is there for the first time, find one person per week and learn their name. Imagine the impact this could create if the entire guest services team put this into practice! If you have 25 volunteers each Sunday, that is 100 new names each month. Even with a team of 5, the numbers start to grow quickly when you do the math. This Sunday, give the challenge to your team before they start serving. Next Sunday, ask your crew for the names of the people they met last Sunday.
2. Call people by their name. Even if it is a simple “Hi _____!”. Dale Carnegie, the author of How to Win Friends and Influence People, said, “A person’s name is to him or her the sweetest and most important sound in any language.” Stop being a good morning robot and at least be a name robot.
3. Free up whoever has this down. Are they a greeter stuck to a door? The welcome center? Most likely, the person that is already good at learning names and using them is thriving when they get to do so. Set that person free to simply walk around and do what he or she does best. Oh, and send someone with them to learn from the master.
I’m willing to offer a full money-back guarantee that these three small steps will make people wonder if a different church moved into the building between Sundays. Guests and attenders may not be able to put their finger on what makes it feel so different, but people will be back next week to hear their name.